Skip to content
White River Valley Electric Cooperative

Network Operations Center (NOC) Analyst (Branson office)

White River Valley Electric Cooperative’s fiber subsidiary, White River Connect, LLC, is building a robust fiber optic system to service all its members and beyond. This system will connect our communities with a reliable internet service, even in the most rural areas, and will ensure all have access to the most advanced fiber optic system in today’s world. We are building a world-class fiber network that will transform our rural communities just as the Cooperative’s founders did with electricity. White River Connect is currently looking to add to its team of amazing employees the position of Network Operations Center (NOC) Analyst. 

JOB SUMMARY

As a Network Operations Center (NOC) Analyst, you will play a critical role in monitoring, maintaining, and ensuring the operational health of the organization’s network infrastructure. You will be responsible for identifying and resolving network issues, escalating critical incidents, and collaborating closely with cross-functional teams to resolve complex problems. Additionally, you will work in a 24/7/365 environment, responding to technical incidents, documenting issues, generating reports, and ensuring smooth communication with internal and external stakeholders.

SUPERVISORY RESPONSIBILITIES

No responsibility for the direction or supervision of others.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

      • Continuously monitor network traffic and system performance to identify outages, potential threats, and security breaches.
      • Troubleshoot and resolve network incidents to minimize downtime and ensure optimal performance.
      • Escalate critical issues to the appropriate teams and communicate updates to stakeholders in real time via multiple channels.
      • Work closely with engineering, customer support, and other internal teams to ensure effective communication during outages or technical issues.
      •  Create, prioritize, and assign trouble tickets to the correct workgroups, ensuring timely resolution.
      •  Conduct network health checks, identify bottlenecks, and provide recommendations for improvement.
      • Monitor, maintain, and manage network infrastructure, including routers, switches, firewalls, and FTTx/XGS-PON technology.
      • Document network incidents, troubleshooting steps, and resolutions while generating incident reports and root cause analyses. Maintain up-to-date knowledge base articles, ensuring clear communication across internal and external teams.
      • Provide technical support to high-priority subscribers, key accounts, and internal support teams.
      •  Act as an escalation point for customer service and technical support teams, helping resolve escalated tickets.
      • Engage with external vendors and telecom providers for troubleshooting and technical support.
      •  Test, configure, and troubleshoot equipment for redeployment, including ONTs, RGs, and switches in lab environments.
      • Reproduce and isolate subscriber issues in collaboration with vendors to find resolutions.
      • Maintain an organized inventory of equipment, tracking firmware versions and documenting historical incidents for accurate records and future reference.
      •  Assist engineering teams on system deployments, network cutovers, and performance optimization projects.
      • Participate in an on-call rotation to provide support on a scheduled basis, including weekends, after hours, and holidays.
      • Perform any other duties as assigned to fulfill the objectives of White River Connect.

REQUIRED SKILLS/ABILITIES: 

    • Strong understanding of network concepts and protocols, such as IP networking and XGS-PON technology, including the management and troubleshooting of networking equipment.
    • Proficient in using network monitoring and testing tools, including optical power measurement and loss analysis.
    •  Proven experience working in a 24/7/365 network monitoring environment with strong troubleshooting skills.
    • Excellent communication and documentation skills, with the ability to convey technical information across various channels.
    •  Analytical mindset with strong attention to detail and the ability to resolve complex technical issues.
    •  Excellent problem-solving skills and the ability to work well under pressure.
    •  Proficiency with other common office tools and ticketing systems.
    • Must be able to perceive differences in colors.
    • Valid driver’s license and willingness to travel to sites as needed.

EXTERNAL RELATIONSHIPS

    • Customers (Key Accounts) – Serve as the primary point of contact for key accounts experiencing network issues, ensuring prompt resolution and minimal service disruptions.
    • Service Providers – Work closely with service providers to troubleshoot network connectivity issues that may impact service delivery to customers. Coordinate with service providers for network upgrades, maintenance activities, and service level agreements.
    • Vendors – Engage with vendors for technical support.

REQUIRED EDUCATION AND EXPERIENCE: 

    • High school diploma, or GED required.
    • Bachelor’s degree in engineering, computer science, or a related field is preferred.
    • 3-5 years of experience working in a NOC, data center, or technical support environment.
    • Certifications such as CCNA, JNCIA, or JNCIS-SP are highly desirable.
    • Hands-on experience with FTTx, XGS-PON technology, routing, switching, and network protocols

WORKING CONDITIONS

    • Working in an office environment equipped with monitoring tools, computer systems, and communication devices. Regular work schedule is Monday through Friday, some irregular hours may be required.

PHYSICAL EFFORT AND DEXTERITY

    • Regular physical activity involving prolonged desk work, occasional office movement, and simultaneous monitoring of multiple screens for network performance management. Required to remain attentive to audio alerts, calls, and communication channels for prompt issue resolution. Occasional lifting of up to 25 pounds. Vision abilities include close, distance, color, and peripheral vision, depth perception, and focus adjustment

MACHINES, TOOLS, AND EQUIPMENT

    • Capable of utilizing industry-standard PC computers and network monitoring tools to monitor network performance. Capable of utilizing phone systems and other communication channel tools. Use documentation tools like Microsoft Office Suite to document network events.

VISUAL ACUITY, HEARING, AND SPEAKING

    • Comfortable speaking on the telephone and via online conference tools. Must be able to communicate clearly and accurately for work and safety compliance.

Note: This job description is not to be construed as an exhaustive statement of duties, responsibilities, and requirements. Management retains the right to assign or reassign duties and/or responsibilities at any time.

 

APPLY NOW